Last Updated: 25 August 2025

1. Returns

• You have seven (7) calendar days to return an item from the date of receipt.

• To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • The item must be in the original packaging.

  • Proof of purchase is required.

  • NOTE: We do not accept refund requests for products due to change-of-mind (i.e. you no longer want the product).

2. Refunds

• Once we receive your returned item, we will inspect it and notify you.

• If approved, we will initiate a refund to your original method of payment.

• Refund processing times may vary based on your payment provider.

3. Incorrect Orders by Client

• A handling fee of 15% may apply on all orders.

• The cost of return shipping is the client’s responsibility and will not be refunded.

4. Non-Returnable Items

• You ordered the wrong product during checkout.

• You no longer want or require the item.

• Perishable goods.

• Custom-made or personalised items.

• Downloadable digital products or services.

5. Exchanges

• We only replace items if they are defective or damaged.

• If we made a mistake by sending out an incorrect item, we are happy to rectify the mistake.

6. Shipping Costs

• The client is responsible for shipping costs when returning an item.

• Shipping costs are non-refundable.

7. Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact:

Email: info@bromvoel.co.za

Phone: 27 71 392 4511