Last Updated: 25 August 2025

1. Returns

• You have 7 calendar days to return an item from the date of receipt.

• To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • The item must be in the original packaging.

  • Proof of purchase is required.

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2. Refunds

• Once we receive your returned item, we will inspect it and notify you.

• If approved, we will initiate a refund to your original method of payment.

• Refund processing times may vary based on your payment provider.

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3. Incorrect Orders by Client

• A handling fee of 15% will apply on incorrect orders.

• The cost of return shipping is the client’s responsibility and will not be refunded.

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4. Non-Returnable Items

• Perishable goods

• Custom-made or personalised items

• Downloadable digital products or services

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5. Exchanges

• We only replace items if they are defective or damaged. Contact us to arrange an exchange.

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6. Shipping Costs

• The client is responsible for shipping costs when returning an item.

• Shipping costs are non-refundable.

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7. Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact:

Email: info@bromvoel.co.za

Phone: 27 71 392 4511